Our customer service concierge team is here to help you.
Contact us Monday through Friday from 10 am to 6 pm EST.
Your Happiness Guaranteed
Floracracy stands behind all orders. If you aren't happy, we are here to make it right. If there's a problem with an order, please contact our standby concierges. Let them know the problem you've encountered and they will find a solution, whether that is a replacement, return, adjustment, or other solution. You have 30 days from receipt of your order to exercise this policy.
Concierge phone: 1-815-3244-3331
What You See Is What You Get
All orders are delivered with the flowers and style based on your design. If, for any reason, we cannot source something, our concierges will contact you to determine a solution. This solution could be a replacement, change of shipping date, order adjustment, or other solution.
All orders are shipped overnight in a refrigerated box to ensure maximum freshness and longevity.